Start free

Refund Policy

Last updated 1 October 2026 · version 1

This Refund Policy applies to all purchases on the NIRIKSHAN360 Platform, operated by [Company Legal Name] ("NIRIKSHAN360", "we", "us"), [registered office address], [CIN/LLPIN, if applicable], [GSTIN, if applicable]. NIRIKSHAN360 plans are digital services that you can start using immediately after payment, so please read this policy before you buy. You can also try one test free before paying.

1. When you are eligible for a full refund

  • Unused plan: you ask for a refund within 7 days of purchase and have not started any test included in that plan.
  • Duplicate or failed payment: you were charged more than once for the same order, or money was debited but the plan was not activated.
  • Our failure: the plan you bought could not be provided because of a problem on our side that we could not fix within a reasonable time.

2. When refunds are not given

  • After you have started any test included in the plan, or after the 7-day window.
  • For the free test, or for discounts, coupons or referral rewards (these have no cash value).
  • When an account is suspended for breaching our Terms & Conditions (for example sharing content, fraud or proctoring abuse).
  • Because of a change of mind about exam plans, or poor performance in a test or exam.

3. How to ask for a refund

Write to [support@yourdomain.in] or our Grievance Officer from your registered email address, with your order ID (shown in your purchase confirmation) and the reason. We acknowledge every request within 48 hours.

4. How and when you get your money

  • Approved refunds are made to the original payment method through Razorpay, within 5 to 7 working days of approval. Your bank may take a little longer to show it.
  • Automatic refunds for duplicate or failed payments are usually processed within 5 to 7 working days without you needing to ask.
  • When a refund is made, access to the refunded plan ends.

5. Contact

Grievance Officer: [Full name]
Email: [grievance@yourdomain.in]
Phone: [+91-XXXXXXXXXX] (Monday to Friday, 10:00 to 18:00 IST)
Address: [postal address for correspondence]